1.   We are an approved broker of the Travel Managers Group (TMG) which is a fully accredited IATA agent. TMG is owned by the publicly listed Flight Centre Group. Our processes are robust. Our systems are used by the entire Flight Centre Group and we have access to thousands of land suppliers, hundreds of airlines, and all ski, dive & adventure niche suppliers.

 

2.  Your funds are strictly managed in a separate client funds trust account that is administered by The Flight Centre Group and is regularly audited. Our accounting processes are continuously audited and are robust!

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3.   We love our clients! We’ve found over the years, clients become friends! You allow us to participate in an industry that we love! MAD Travel Gurus are here to make your travel experience as unforgettable as we can!  We achieve this by applying our experience and knowledge to get you the best deal to suit your needs and budget. All our MAD Travel Gurus have years of experience and are passionate about what we do!

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4.   We’ve been there, skied it, dived it or biked it. This means YOU get quality, first-hand advice from professional travel agents who know and love their jobs.

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5.   Our job is to listen to you first and tailor a package especially for you.  This saves you time, stress and money. It also gives you a back up if something goes wrong. 

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6.   The price is the price. We pledge to be honest and straight up with you.

 

7.   If you book your whole trip through "Mad about Travel" you will get a seamless, integrated travel experience. You can rely on us! If you get a disruption early in the trip, we will ensure that any required changes in the rest of the trip will be made at the least possible expense to you. We will also work with your insurance company to help you reclaim any losses incurred.

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8.   You can call our emergency phone 24/7 and you will get a live, real MAD Travel Guru who will be able to advise you and help you.

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9.   You pay your deposit, airfares and insurance upfront. Then the rest is due 120 days prior to travel. If you book independently you will generally need to pay the whole amount upfront when you book.

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10.   We can look after your whole holiday! Right here, right now, in one place.  This means if you have an issue, it's one phone call to a real person at "Mad about Travel". We can book just about anything, anywhere, anytime, please just ask us!